Thursday, December 18, 2008

Volvo's First Response by Email

Dear Mr. Dwyer,

Thank you for contacting Volvo Cars of North America.

We are sorry to learn of your recent negative experience at Borton Volvo Golden Valley. We do recognize and value the importance of agreeable experiences with our retailers. We also know that the integrity and dependability of our network of retailers as well as that of our organization is a factor in preserving owner loyalty and commitment to our product.

While our authorized Volvo retailers are independent franchises and responsible for the quality and integrity of the services they provide, they do reflect the Volvo image, you may want to speak to the General Manager.

All of us at Volvo reflect the Volvo image as well. Although we cannot change what has taken place, we can learn from your experiences and make sure that a similar situation isn't repeated. We have forwarded your comments to the appropriate Volvo management for review as an internal matter to address any developmental needs on the part of the retailer.

Mr. Dwyer we appreciate the time you have taken to advise us of your concerns and apologize for any inconvenience.

Customer Care Consultant

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